Faq

Yes. For over 25 years, we’ve focused on sourcing organic, natural, and responsibly made products. Our collections emphasize quality materials, gentle ingredients, and timeless design, with a strong preference for organic cotton, natural fibers, wood, and non-toxic components.

Absolutely. Many of our gifts can be personalized, including embroidered items and custom name pieces. We also offer a Make Your Own Gift Basket option, allowing you to select products, finishing details, and even the charitable cause connected to your gift.

Our baby baskets are designed to feel complete and genuinely useful. They often include organic cotton essentials, soft blankets or swaddles, natural toys, bath items, and keepsake pieces. Each basket is coordinated by theme, size, and occasion for a polished, gift-ready presentation.

Our baby baskets are designed to feel complete and genuinely useful. They often include organic cotton essentials, soft blankets or swaddles, natural toys, bath items, and keepsake pieces. Each basket is coordinated by theme, size, and occasion for a polished, gift-ready presentation.

Yes. Our Baby #2 and Beyond collection is designed for growing families who may already have basic essentials. These baskets often feature keepsakes, sibling gifts, special toys, and thoughtful items for parents.

Our pet baskets include a carefully chosen mix of toys, accessories, grooming items, and treats. Like our baby gifts, they’re designed around meaningful moments and arrive beautifully packaged and ready to give.

We offer baskets across a wide range of price points, with many popular options falling between $100 and $1000. Filters make it easy to shop within your preferred budget.

Yes. We work with businesses of all sizes to create memorable client and employee gifts. Customization options and our give-back component make these especially meaningful. Please contact us for bulk orders or corporate inquiries.

Waldorf-inspired toys emphasize simplicity, natural materials, and open-ended play. These pieces encourage imagination and creativity through thoughtful, screen-free experiences.

Montessori-inspired products focus on purposeful play, independence, and hands-on exploration. We’re drawn to designs that support natural curiosity without unnecessary stimulation.

Giving back is central to Our Green House. Each ready-made gift basket is paired with one of the charitable organizations we support, with a portion of the purchase donated directly to that cause. Custom baskets allow you to select the organization that resonates most with you. Every basket includes a card sharing the impact behind your gift.

We typically ship orders within 1–2 business days. Delivery timing depends on the shipping method selected at checkout, where you can choose the option that best fits your needs.

Yes, we offer international shipping. Because customs requirements vary by country, a local recipient phone number and/or email is required to help ensure smooth delivery. Please note that international shipping costs and transit times can vary and may be higher than domestic shipments.

All gift baskets arrive beautifully packaged and ready to gift. Purchasing individual items? We’re happy to include complimentary gift presentation — simply leave your request in the gift message section at checkout.

We recommend placing your order 7–10 days in advance whenever possible. For time-sensitive gifts, selecting expedited shipping is the safest option. You’re also welcome to email your requested delivery date to pam@ourgreenhouse.com. We’re always happy to help and will do everything we can to meet your timeline.

Yes. Once your order ships, you’ll receive tracking details by email. If you don’t see tracking information, we recommend checking your spam or promotions folder before contacting us.

We want you to be completely happy with your purchase. Returns are accepted within 30 days of delivery for unused items in their original condition. Personalized items are not eligible for return. If there is any issue with your order, please contact us — we’re here to help and will always work toward the best solution.

At this time, we ship all orders and do not offer local pickup or same-day delivery. For last-minute gifts, digital gift certificates are available and delivered instantly by email.

We take great care in packaging, but if something arrives damaged, please contact us with photos of the item and packaging. We’ll make it right as quickly as possible.

If you need to make a change, please contact us as soon as possible. We’ll always do our best to accommodate requests before an order is processed or shipped.

Baby shower gifts are most appreciated when they’re both beautiful and genuinely useful. Many customers choose baskets with organic baby clothing, soft blankets, bath essentials, natural toys, and books. Gender-neutral themes and timeless designs are especially popular for showers.

Pregnancy gifts often focus on comfort, relaxation, and small luxuries for the expecting parent. Popular choices include cozy items, calming self-care pieces, and gentle, natural products. Some customers also include keepsake baby items to mark the occasion.

Yes. Gifts for new grandparents typically center around keepsakes, memory-making pieces, and meaningful items they can cherish or keep at their home. These baskets celebrate an incredibly special milestone for growing families.

Pet sympathy gifts are chosen with care and sensitivity. Customers often select remembrance items, comforting pieces, and thoughtful keepsakes that honor the bond between a pet and their owner. These gifts are designed to feel supportive and heartfelt.

Housewarming gifts that feel personal and elevated are always well received. Many shoppers choose baskets with cozy home accents, candles, gourmet treats, or relaxation-focused items. Selecting something that reflects the recipient’s style makes the gift even more meaningful.

First birthday gifts are often centered around development, play, and keepsakes. Popular choices include natural toys, books, soft clothing, and items designed for everyday use as little ones grow and explore.

Yes. Big sibling gifts are a lovely way to help older children feel included and celebrated during a new baby’s arrival. These baskets typically include playful, age-appropriate items and small keepsakes acknowledging their new role.

Holiday gifts often emphasize warmth, comfort, and memorable presentation. Seasonal favorites include cozy textiles, themed keepsakes, self-care items, and festive designs for babies, families, and pets.

Yes. Gifts for baptisms and religious celebrations frequently include keepsake pieces, personalized items, and timeless designs chosen to honor the significance of the occasion.

When shopping for someone who seems to have everything, many customers choose gifts that feel personal, consumable, or meaningful. Thoughtfully curated items, artisan pieces, and gifts connected to charitable giving are especially appreciated.

We recommend washing organic cotton pieces in cold or warm water using a gentle, fragrance-free detergent. Avoid bleach and fabric softeners, as they can be harsh on both delicate skin and natural fibers. Line dry or tumble dry on low when possible. Because organic cotton is minimally processed, slight shrinkage can occur — sizing up is always a safe choice if you’re between sizes.

Yes. Product safety is one of our core standards. We carefully select items made without unnecessary chemicals or harsh materials. Our baby collections avoid things like BPA, phthalates, PVC, lead, formaldehyde, and synthetic fragrances. Many toys are crafted from natural rubber, food-grade silicone, wood, or organic fabrics, and skincare products rely on gentle, plant-based ingredients.

Wooden toys are wonderfully durable and easy to maintain. Simply wipe with a damp cloth and mild soap if needed. We do not recommend submerging them in water or placing them in the dishwasher. To refresh the finish over time, a very small amount of beeswax or food-safe mineral oil works beautifully.

Many of our items come from makers who follow recognized safety and organic standards. Depending on the product, you may see certifications such as GOTS, OEKO-TEX, CPSIA, or ASTM compliance. Specific details are always listed on individual product pages when applicable.

Our organic and natural materials are often preferred by families with sensitive skin, as they avoid many common irritants. Organic cotton, in particular, is soft and breathable. That said, every child is different, so we always recommend patch-testing new skincare items and consulting your pediatrician if sensitivities are severe.

Bath toys made from natural materials generally last 6–12 months with regular use, though this can vary. Unlike plastic, natural materials gently break down over time, which is kinder to the environment. We suggest allowing toys to dry fully between baths and replacing them if you notice cracking, mold, or wear.

We carry sizes from newborn through 24 months. Gift baskets are organized by size to make selection easier. When choosing a gift, sizing up is often the safest option — babies grow quickly, and larger sizes tend to be used longer.

While organic products avoid synthetic additives, natural materials can still trigger sensitivities for some individuals. If the recipient has known allergies, reviewing ingredient lists or choosing simple options like organic cotton and fragrance-free products is always a thoughtful approach.

Organic textiles prefer a cool, dry environment away from direct sunlight. Natural skincare and bath items should be used within their recommended shelf life. Whenever possible, breathable storage (such as cotton) is better than sealed plastic for long-term care.

Every Our Green House basket follows the same standards for safety, quality, and thoughtful curation. Luxury baskets typically include more items, premium materials, specialty brands, enhanced personalization, and elevated presentation. Our more modestly priced options still deliver the same care, design, and product integrity.

Our Green House is a curated online gift boutique centered around thoughtful, beautifully designed gifts for babies, families, and pets. We focus on organic, natural, and responsibly made products that feel as good to give as they do to receive. What truly sets us apart is our attention to quality, our love of timeless design, and our give-back program — every ready-made gift basket supports one of the causes we partner with.

No account is required — you’re always welcome to check out as a guest. Creating an account simply makes future visits easier by allowing you to track orders, view your history, and save favorites.

At checkout, you’ll find a field to enter your code. Simply type it exactly as provided and click “Apply.” If you run into any issues, just contact us — we’re happy to help.

We’re available Monday through Friday, 9 AM – 5 PM EST. The easiest way to reach us is by email, and we’re known for responding quickly. For anything time-sensitive, just include “urgent” in your message so we can prioritize it.

Joining our mailing list is the best way to hear about new arrivals, seasonal launches, and special promotions. You can also follow along on Instagram @ourgreenhouse for gift inspiration, new designs, and behind-the-scenes moments.